By BOB BARNARD/myfoxdc
WASHINGTON – When Metro got rid of paper bus transfers in January, the D.C. area’s transit agency switched to a system allowing Metrobus riders to add bus passes to their SmarTrip cards.
But riders tell FOX 5 if they buy more than a week’s pass at a time, the extra weeks are not credited to their account.
Metro officials say they are aware of the glitch, which they blame on a software issue with the vendor that monitors and manages the program.
Metro CFO Carol Kissal says new software will be up and running early June and those customers will be issued refunds immediately.
Metro rider Frederick Jones alerted FOX 5 News to another issue – this one at the Anacostia station.
Each of the farecard machines at the station has taped onto it a copy of a handwritten note telling customers they have 35 seconds to complete their transaction or they will lose their money.
Jones says he lost $25 over the course of two days recently – before the warnings were posted.
At a Metro public hearing Tuesday night, CFO Kissal told us she was unaware of the problem and would look into it right away.
Kissal says the machines are programmed to give customers plenty of time to make cash, debit or credit card transactions.
Updated: Wednesday, 18 May 2011, 12:15 AM EDT
Published : Wednesday, 18 May 2011, 12:15 AM EDT
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